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Privacy Policy

Klimatime Group AB values your personal privacy

Klimatime Group AB ("we", "us", "our") is committed to ensuring that your personal data is processed with a high level of protection and in accordance with applicable data protection legislation. This privacy policy describes how we process personal data about you as our customer or visitor to our website. If you have questions about our privacy protection, you are always welcome to contact us. Our contact details are provided below under the heading "Contact Information".

Data Controller We are responsible for the processing of your personal data, ensuring that your data is handled correctly and securely in accordance with applicable legislation.

Our Processing of Your Personal Data The table below shows where we get your personal data from, which personal data we process, the purposes for which they are processed, the legal basis on which we base the processing, and how long we process your personal data. You are not obliged to share your personal data with us. However, if you choose not to share any personal data with us, we will not be able to sell or deliver products to you, provide customer service, send you marketing, or otherwise interact with you to provide our services.

Information about our customers

Source of Data

Categories of Personal Data

Purpose of Processing

Legal Basis

From you or the population register (at your request)

Name, email, address, phone number, personal or coordination number

Administer your purchase, e.g., identification and age control, receive the order and deliver the product

Fulfillment of contract

From you

Name, email, and any other personal data you choose to share with our customer service staff

Provide customer service related to purchases and complaints

Fulfillment of contract

From you

Name, email, and any other personal data you choose to share with our customer service staff

Provide customer service

The processing is necessary for our legitimate interest in providing you with customer service upon request (interest balancing)

From you

Name, email, mobile phone number, technical data, e.g., IP address, unique device ID, browser, other data from cookies or similar tracking technology, online behavior, e.g., which products you purchased

Analyze your online behavior, customize and send marketing to you

The processing is necessary for our legitimate interest in marketing our products and services (interest balancing)

From you

Name, email, information about your purchase and use of the product

Administer returns

Fulfillment of contract

From you

Name, email, information about your purchases

Comply with applicable legislation, e.g., laws on complaints, accounting, tax, and product safety

The processing is necessary to fulfill our legal obligations

From you

Name, email, information about your purchases

Safeguard our legal interests, e.g., in case of non-payment

The processing is necessary for our legitimate interest in safeguarding our legal interests, e.g., getting paid (interest balancing)

Information about visitors to our websites

Source of Data

Categories of Personal Data

Purpose of Processing

Legal Basis

Via cookies on our websites

Technical data, e.g., IP address, unique device ID, browser, other data from cookies or similar tracking technology, online behavior, e.g., which products you purchased or viewed on our website

Analyze your online behavior, customize and send marketing to you

Consent

Via cookies on our website

Technical data, e.g., IP address, unique device ID, browser, other data from cookies or similar tracking technology

Ensure that our website works

The processing is necessary for our legitimate interest in ensuring that our website works as planned (interest balancing)

Via cookies on our website

Technical data, e.g., IP address, unique device ID, browser, other data from cookies or similar tracking technology

Develop our website, e.g., based on how the website is used

Consent

Profiling We may compile information about you from various sources to draw conclusions about your interests and online behavior. This is called profiling. Profiling allows us to create a customer profile that contains information about what you bought from us and which products you showed interest in on our websites. The purpose of our profiling is to ensure that the marketing sent to you, e.g., personalized offers or targeted ads, is relevant.

Our channels on social media We process personal data that we access via our channels on social media platforms to market ourselves and our products and interact with existing customers, potential customers, and partners. The processing is necessary for our legitimate interest in marketing ourselves and our products and interacting with existing customers, potential customers, and partners (interest balancing). Personal data is processed as long as necessary to fulfill the purposes of personal data processing. For information on the platform's processing of personal data in connection with your visit to our channels on social media, please refer to the respective platform's privacy policy.

With whom do we share your personal data? We do not disclose personal data to anyone (third party), except in situations required to fulfill a statutory obligation or fulfill the purposes for which we process your personal data.

The table below indicates situations where your personal data may be shared with third parties.

Third Party

Purpose of Sharing

Suppliers and partners

We may share your personal data with various suppliers and/or partners if such suppliers or partners need your personal data to fulfill their assignments for us, e.g., carriers.

Authorities

Personal data may be handed over to authorities when required to fulfill legal obligations.

Disposal

If we intend to transfer all or parts of our business, personal data may be shared with a potential buyer.

Your Rights A summary of the rights you have as a registered person under the GDPR is provided below.

Right to withdraw consent When the processing of your personal data is based on your consent as a legal basis, you have the right to withdraw your consent at any time by contacting us using the contact information provided at the bottom of this privacy policy.

Right to information You have the right to know whether we process personal data concerning you and, if so, to receive a copy of these along with information about the purposes of the processing, categories of personal data processed, categories of recipients of personal data, storage time, your rights regarding the processing, the existence of automated decision-making (including profiling), information about security mechanisms applied in any transfer of your personal data to countries outside the EU/EEA, and, if the data has not been obtained from you, where the data comes from.

Right to rectification If the personal data we process about you is incorrect, incomplete, or outdated, you have the right to ask us to correct or complete these without undue delay.

Right to erasure You often have the right to request that we delete your personal data without undue delay. This is the case when (i) the personal data is no longer necessary for the purposes for which they were processed, (ii) you withdraw your consent and there is no other legal.

FAQ

What is an Air-Air Heat Pump Wall Split System? 
An Air-Air Heat Pump Wall Split System is a type of heat pump that
provides both heating and cooling through units mounted on the wall. It
consists of an outdoor unit that contains the compressor and one indoor units
that deliver warm or cool air into the room.

How does a Wall Split System work? 
The wall split system works by extracting heat from the outside air (even in cold weather) and transferring it indoors for heating. For cooling, the process is reversed – the system extracts heat from the indoor air and releases it outside, thereby cooling the interior.

Are Wall Split Systems efficient for heating and
cooling?
 
Yes, wall split systems are known for their energy efficiency. They use heat pump technology, which can be more energy-efficient than traditional heating and cooling methods.

Can I control the temperature in individual rooms with a Wall Split System? 
Absolutely. Each indoor unit
of a wall split system operates independently, allowing you to control the temperature in each room or zone where a unit is installed.

What are the benefits of an Air-Air Heat Pump Wall Split System? 
Benefits include individual room control, energy efficiency, the convenience of both heating and cooling from one system, and a wall-mounted design that doesn’t take up floor space. Total cost of implementation, product and installation is more affordable compared to other heating and
cooling solutions.

Is the installation of a Wall Split System hard? 
The installation requires mounting units on the wall and connecting them to the outdoor unit. While it is easier than ducted systems, professional installation is needed to ensure optimal efficiency and minimal disruption and to comply with regulations regarding the F-gas refrigerant.

How much noise does a Wall Split System make? 
Modern wall split systems are designed to be quiet. Most units operate at a low noise level, which is typically not disruptive to everyday activities. The sound of the outdoor unit could be compared with a fridge.

Can I use a Wall Split System in a large home? 
Wall split systems are ideal for single rooms, apartments, or open floor plans. Multiple indoor units can be installed for larger homes, each controlled independently for personalized comfort in different zones or two separate
systems for each floor plan.

Do Wall Split Systems require a lot of maintenance? 
Maintenance is relatively straightforward, primarily involving regular cleaning of the filters and ensuring the outdoor unit remains debris-free. A professional check-up is also recommended every
two-three years.

How long do Wall Split Systems typically last? 
With proper maintenance, a wall split system can last up to 15 years, although this can vary based on usage and the specific model.