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Cancellation Policy

Klimatime Group Cancellation Policy

2-Year Guarantee for Products

At Klimatime Group, we adhere to the EU's consumer protection laws, offering a minimum 2-year guarantee on all our products. This covers repairs, replacements, or refunds for any goods that are faulty or not as described.

14-Day Cooling-Off Period

Our customers have the right to return any product for a full refund within 14 days of receipt, no questions asked. This cooling-off period applies to all online purchases.

Exceptions to the Cooling-Off Period

The 14-day return policy does not apply to:

  • Custom-made or clearly personalized products, such as tailor-made heating solutions.
  • Products that have been unsealed and are no longer in a sellable condition.

Commercial Warranties and Guarantees

In addition to the statutory 2-year guarantee, Klimatime Group may offer additional commercial warranties on certain products, providing further protection. These warranties are intended to complement, not replace, the statutory guarantee.

Second-Hand Goods Policy

If Klimatime Group offers second-hand goods, these are also subject to the 2-year guarantee, which may be reduced to 1 year by mutual agreement, but not shorter.

Cancellation Rights for Services

For services, such as installation, customers have the right to cancel within 14 days of contract agreement unless the service has been fully performed with the customer’s consent during this period.

Consumer Support and Assistance

If you face any issues with our products or services, Klimatime Group is committed to resolving them in accordance with EU consumer protection laws. For further assistance, customers can contact our customer service team:

Refund Process

In cases where a refund is applicable, Klimatime Group will process the refund promptly and ensure it is completed within a standard timeframe as per EU guidelines. Refunds will be issued to the original payment method.

Right to Withdrawal

You have the right to withdraw from the contract within a period of 14 days without providing any reason. The withdrawal period will expire 14 days after the day on which you, or a third party designated by you (excluding the carrier), physically take possession of the goods.

To exercise the right of withdrawal:

  • Contact:

    • Klimatime Group AB
    • Järnvågsgatan 3
    • 413 27 Gothenburg, Sweden
    • Email: info@klimatime.com
    • Phone: +46 10 199 2597

  • Statement of Withdrawal: Provide a clear statement of your decision to withdraw (e.g., letter by post, fax, or email). You may use the model withdrawal form available on our website, but it is not mandatory.

  • Return Conditions:

    • Items must be returned in their original condition, including all accessories and documentation.
    • Original packaging is required to ensure safe transport.

Return Address

Returns can be sent to:

  • Klimatime Group AB
    Järnvågsgatan 3
    413 27 Gothenburg, Sweden
  • Or to an alternative address provided upon confirmation with Klimatime.

FAQ

What is an Air-Air Heat Pump Wall Split System? 
An Air-Air Heat Pump Wall Split System is a type of heat pump that
provides both heating and cooling through units mounted on the wall. It
consists of an outdoor unit that contains the compressor and one indoor units
that deliver warm or cool air into the room.

How does a Wall Split System work? 
The wall split system works by extracting heat from the outside air (even in cold weather) and transferring it indoors for heating. For cooling, the process is reversed – the system extracts heat from the indoor air and releases it outside, thereby cooling the interior.

Are Wall Split Systems efficient for heating and
cooling? 
Yes, wall split systems are known for their energy efficiency. They use heat pump technology, which can be more energy-efficient than traditional heating and cooling methods.

Can I control the temperature in individual rooms with a Wall Split System? 
Absolutely. Each indoor unit
of a wall split system operates independently, allowing you to control the temperature in each room or zone where a unit is installed.

What are the benefits of an Air-Air Heat Pump Wall Split System? 
Benefits include individual room control, energy efficiency, the convenience of both heating and cooling from one system, and a wall-mounted design that doesn’t take up floor space. Total cost of implementation, product and installation is more affordable compared to other heating and
cooling solutions.

Is the installation of a Wall Split System hard? 
The installation requires mounting units on the wall and connecting them to the outdoor unit. While it is easier than ducted systems, professional installation is needed to ensure optimal efficiency and minimal disruption and to comply with regulations regarding the F-gas refrigerant.

How much noise does a Wall Split System make? 
Modern wall split systems are designed to be quiet. Most units operate at a low noise level, which is typically not disruptive to everyday activities. The sound of the outdoor unit could be compared with a fridge.

Can I use a Wall Split System in a large home? 
Wall split systems are ideal for single rooms, apartments, or open floor plans. Multiple indoor units can be installed for larger homes, each controlled independently for personalized comfort in different zones or two separate
systems for each floor plan.

Do Wall Split Systems require a lot of maintenance? 
Maintenance is relatively straightforward, primarily involving regular cleaning of the filters and ensuring the outdoor unit remains debris-free. A professional check-up is also recommended every
two-three years.

How long do Wall Split Systems typically last? 
With proper maintenance, a wall split system can last up to 15 years, although this can vary based on usage and the specific model.