Klimatime Group Cancellation Policy
2-Year Guarantee for Products
At Klimatime Group, we adhere to the EU's consumer protection laws, offering a minimum 2-year guarantee on all our products. This covers repairs, replacements, or refunds for any goods that are faulty or not as described.
14-Day Cooling-Off Period
Our customers have the right to return any product for a full refund within 14 days of receipt, no questions asked. This cooling-off period applies to all online purchases.
Exceptions to the Cooling-Off Period
The 14-day return policy does not apply to:
- Custom-made or clearly personalized products, such as tailor-made heating solutions.
- Products that have been unsealed and are no longer in a sellable condition.
Commercial Warranties and Guarantees
In addition to the statutory 2-year guarantee, Klimatime Group may offer additional commercial warranties on certain products, providing further protection. These warranties are intended to complement, not replace, the statutory guarantee.
Second-Hand Goods Policy
If Klimatime Group offers second-hand goods, these are also subject to the 2-year guarantee, which may be reduced to 1 year by mutual agreement, but not shorter.
Cancellation Rights for Services
For services, such as installation, customers have the right to cancel within 14 days of contract agreement unless the service has been fully performed with the customer’s consent during this period.
Consumer Support and Assistance
If you face any issues with our products or services, Klimatime Group is committed to resolving them in accordance with EU consumer protection laws. For further assistance, customers can contact our customer service team:
Email: info@klimatime.com
Phone: +46725556055
Refund Process
In cases where a refund is applicable, Klimatime Group will process the refund promptly and ensure it is completed within a standard timeframe as per EU guidelines. Refunds will be issued to the original payment method.
Right to Withdrawal
You have the right to withdraw from the contract within a period of 14 days without providing any reason. The withdrawal period will expire 14 days after the day on which you, or a third party designated by you (excluding the carrier), physically take possession of the goods.
To exercise the right of withdrawal:
Contact:
Klimatime Group AB
Järnvågsgatan 3
413 27 Gothenburg, Sweden
Email: info@klimatime.com
Phone: +46725556055
Statement of Withdrawal: Provide a clear statement of your decision to withdraw (e.g., letter by post, fax, or email). You may use the model withdrawal form available on our website, but it is not mandatory.
Return Conditions:
Items must be returned in their original condition, including all accessories and documentation.
Original packaging is required to ensure safe transport.
Return Address
Returns can be sent to:
Klimatime Group AB
Järnvågsgatan 3
413 27 Gothenburg, Sweden
Or to an alternative address provided upon confirmation with Klimatime.
