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Cancellation Policy

Klimatime Group Cancellation Policy:

  1. 2-Year Guarantee for Products: At Klimatime Group, we adhere to the EU's consumer protection laws, offering a minimum 2-year guarantee on all our products. This covers repairs, replacements, or refunds for any goods that are faulty or not as described.

  2. 14-Day Cooling-Off Period: Our customers have the right to return any product for a full refund within 14 days of receipt, no questions asked. This cooling-off period applies to all online purchases.

  3. Exceptions to the Cooling-Off Period: Please note that the 14-day return policy does not apply to custom-made or clearly personalized products, such as tailor-made heating solutions.

  4. Commercial Warranties and Guarantees: In addition to the statutory 2-year guarantee, Klimatime Group may offer additional commercial warranties on certain products, providing further protection. These warranties will not replace but complement the minimum 2-year guarantee.

  5. Second-Hand Goods Policy: If Klimatime Group offers second-hand goods, these are also subject to the 2-year guarantee, which may be reduced to 1 year by mutual agreement but not shorter.

  6. Cancellation Rights for Services: For services, such as installation, customers have the right to cancel within 14 days of contract agreement, unless the service has been fully performed with customer consent within this period.

  7. Consumer Support and Assistance: If you face any issues with our products or services, Klimatime Group is committed to resolving them in accordance with EU consumer protection laws. For further assistance, customers can contact our customer service team at info@klimatime.com. 

  8. Refund Process: In cases where a refund is applicable, Klimatime Group will process the refund promptly, ensuring that it is completed within a standard timeframe as per EU guidelines.

  9. Right to Withdrawal: You have the right to withdraw from the contract within a period of 14 days without giving any reason. The withdrawal period will expire 14 days after the day on which you, or a third party designated by you who is not the carrier, physically takes possession of the goods. To exercise the right of withdrawal, you must inform us Klimatime Group AB, Järnvågsgatan 3, 413 27 Gothenburg, info@klimatime.com, +46101992597 through an unequivocal statement (e.g., written by post, fax, or email) of your decision to withdraw from the contract.