Shipping policy

4. Terms of Delivery

4.1 Delivery Times: 

• Delivery times is stated on the product page for each product. It is the time it takes from making an order until it is delivered to the address of choice. It is valid for all the countries we ship to within EU. 

4.2 Shipping Costs and Conditions: The specific prices and conditions for shipping are provided at the checkout when you select your shipping option. All shipping prices for specific countries and regions are fixed and will be displayed on our website depending on the product.

4.3 Tracking and Delivery Coordination: Once your order is shipped, you will have access to tracking information. Customers will have the opportunity to decide on a suitable delivery time. Additionally, to ensure smooth delivery, our delivery personnel will call you 15-30 minutes before the delivery.

4.4 Delivery Areas:  Many of our products have a delivery time with the suppliers and the times that stand for each product on the product pages are the estimated time from the order being placed until the order is delivered. It thus includes delivery time at the supplier, picking and packing as well as delivery to your chosen address. If you want a more precise delivery timeframe, we recommend reaching out to Klimatime Group AB via info@klimatime.com or our customer service via phone or chat. If delivery is not possible for any reason, we will inform you as soon as possible.

4.5 Out-of-Stock Products: In the event a product is out of stock after an order is placed, we will promptly inform the customer and provide an estimated delivery timeframe. We will also offer a similar alternative product for the customer to choose from.

4.6 Heavy Products: All products weighing over 30 kg will be delivered on a pallet to the property boundary. It is the customer's responsibility to inspect the products upon delivery to ensure they have received the correct items and that the condition of the products is acceptable.